Turning crises into opportunities for growth & renewal

Our virtual crisis clinic is reshaping the landscape of behavioral health care by empowering individuals to build better lives.

Turning crises into opportunities for growth & renewal

Our virtual crisis clinic is reshaping the landscape of behavioral health care by empowering individuals to build better lives.

We are on a mission to help people in crisis build better lives

Willow works within the existing behavioral health ecosystem to engage patients in crisis where they are seeking help today.

1 in 5

adults in the United States experience mental illness each year, but less than half receive treatment.

164 million people

live in an area with a shortage of behavioral health professionals. Telehealth can serve as a powerful tool to bridge this gap.

in 2021 were related to behavioral health. Many of these individuals could be cared for in lower cost settings that offer more therapeutic support.

discharged from a psychiatric hospital are readmitted within 30 days.

How we help

Empower recovery via personalized care

Our highly trained providers are able to care for patients with a wide range of conditions including bipolar disorder, depression with suicidal ideations, schizophrenia, generalized anxiety disorder, post traumatic stress disorder, substance use disorder, and others.

"I didn't know meeting with a provider could be so helpful. How medications actually work has never been explained to me before coming to Willow. It has changed my perspective on taking medications."

Trusted partner in caring for patients with mental health needs

We accept patient referrals from a range of sources including 988 lines, emergency departments, inpatient units, outpatient behavioral health clinicians, and primary care providers.

"We don't take patients with suicidal ideation....Willow is an invaluable resource for us to quickly hand off high acuity patients.”

Increase access to evidence-based intensive care outside of facility settings

Our clinical model, which includes comprehensive provider training, evidenced-based treatment methods, and consistent clinical oversight, enables us to effectively care for high acuity patients in an outpatient setting.

What to expect

Initial Assessment
  • Patients sign up for an assessment for the same or next day, which they are able to complete from the comfort of home.
  • The assessment is led by a therapist and a psychiatrist or psychiatric nurse practitioner. Patients co-create a treatment plan based on their unique needs.
Ongoing Care
  • Throughout the 8 - 12 week program, patients can meet with the same clinicians to enhance continuity of care.
  • Patients' treatment programs include a personalized combination of the following, as needed:
    - Medication management
    - Therapy, including Collaborative Assessment & Management of Suicidality (CAMS) for patients with suicidal ideation
    - Recovery coaching
    - Care management
Connection to Community
  • Our teams work hand-in-hand with patients to connect them to the most appropriate next level of care post discharge

A Trusted Partner for Behavioral Health Crisis Support

  • We accept patient referrals from a range of provider channels including 988 lines, emergency departments, inpatient units, outpatient behavioral health clinicians, and primary care providers.
  • We help our partners establish continuity of care for their patients with high acuity behavioral health needs by providing intensive yet cost-effective care that patients can access from home.
  • Our referral and intake processes are seamless by design to minimize friction for our partners, as well as our patients.

See why patients love Willow

5 / 5

average appointment rating

100%

of patients would refer
someone in need to Willow
“Even though at times I don’t want to get out of bed to join the sessions, it’s all worth it in the end. I feel refreshed.”
“I felt peaceful working with you all - this really helped.”
“I had to learn to use this technology because I don’t want to miss my sessions, I really enjoy talking with you, it makes my day.”
“Thank you sooooo much for all the wonderful care you give my child. I really really appreciate it.”
"I love Willow. It's the first place I've made a connection with."
"I didn't know meeting with a provider could be so helpful. How medications actually work has never been explained to me before coming to Willow. It has changed my perspective on taking medications."

Our clinical model is centered on evidence-based methods that improve outcomes & reduce unnecessary costs

FAQs

For more detailed information or personalized assistance, feel free to reach out to us directly—your journey to understanding and accessing transformative behavioral health care starts with a conversation.

Am I Eligible?
  • Our services are available to people 18 years and older in the states where Willow operates.
  • Willow supports patients with a wide range of conditions including bipolar disorder, major depressive disorder with suicidal ideations, schizophrenia, schizoaffective disorder, generalized anxiety disorder, post traumatic stress disorder, alcohol use disorder, and others.
  • Patients must be willing and able to engage in virtual appointments from a safe and private environment.
Who is on my care team?
  • Our care team includes psychiatrists, psychiatric nurse practitioners, therapists, certified peers and care managers.
  • Patients’ treatment programs entail a personalized combination of services and clinicians depending on their individual needs and preferences.
What technology or equipment do I need to participate in a telehealth appointment?

All of Willow’s appointments are held over video conference. Patients will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.

Do you accept insurance?

Willow currently accepts select insurance plans for payment of your provider’s or therapist’s services. Call us at (646) 814-1530 to check your coverage status.

What are your hours of operation?

Willow's virtual crisis clinic is open Monday - Friday from 11:00am - 7:00pm ET. New patients can be seen the same or next day post referral. Outside of clinic hours, existing patients have access to a dedicated triage line for 24/7 support. Call us at (646) 814-1530 for additional scheduling inquiries.

As a referring provider, how do I share clinical background information on my patient?

We accept patients' clinical background information via the fax system integrated with our electronic health record platform. Our fax number is (917) 694-5775.

What is the Collaborative Assessment & Management of Suicidality (CAMS)?

CAMS is an evidence-based therapeutic assessment and treatment model for patients with suicidal ideation that emphasizes collaboration and transparency between therapist and patient.

What is Recovery Coaching?

Recovery Coaching is led by Certified Peers who draw from their personal experience with behavioral health challenges and professional training to provide non-clinical support services to patients. Certified Peers often help patients develop recovery plans, effective coping habits, and life skills for navigating recovery.

Booking Confirmation

Willow is currently serving patients 18+ years of age located in New York state. For any questions, call: 646-814-1530

For Patients:
Book Appointment
For Providers:
Make Referral
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